Frequently Asked Questions

No. Any workshop taken prior to the year 2023 will not count for the workshop requirement. You must have taken our current, online workshop. This is because the content was updated in 2023 and we want to make sure everyone has the right info.

Nope! You just need to take our workshop once and you are good to go!

If you can’t take the workshop online, please call (425.388.3636) or email (savvy.septic@snoco.org) and we will provide an alternative option that we can send in the mail.

Yes, if you install risers yourself you can still get a riser rebate. When completing your application, include your receipt for materials purchased. You will also need to upload a photo showing the riser(s) that you installed on your system.

If you had an inspection port installed, you can receive a riser rebate. For example, having an inspection port installed for your distribution box (d-box) would be eligible for a riser rebate. Inspection ports help make maintenance easier, just like how a riser on your tank makes inspection and pumping easier.

Yes, you can apply for a riser rebate if you had a damaged lid replaced. If you replaced the lid yourself, upload a copy of the receipt showing the cost of the lid you paid for. You will also need to upload a photo of the new lid installed on the riser.

No, a service call is not eligible for an inspection rebate. If the contractor fixed a part of your system while they were out for the service call, you might be eligible for a minor repair rebate (refer to our list of eligible minor repairs).

Not necessarily. Pumping and full system inspections are two different types of maintenance services. When your system is pumped, some things will be checked (like cracks in the tank, if there is effluent draining back into the tank after it’s pumped, the condition of baffles, etc.).

An inspection, however, will check the condition of all parts of your system, including things like the drainfield or other treatment components such as a UV light. If you’re not sure, check your invoice to see what you were charged for, or ask your service provider. If you still aren’t sure, reach out to us and we’ll let you know what rebates apply to you.

Refer to our list of eligible minor repairs. If you still aren’t sure, please reach out to us and we’ll let you know!

If you submitted your rebate application and there were no issues with it, you will receive a rebate check in 4-8 weeks. You will not get an email saying you were approved, it is a “no news is good news” situation.

If your application had an issue or cannot be approved, we will contact you via the phone number or email provided to let you know.

Your application will be reviewed within two weeks after you submit it. If there are any issues (for instance you forgot to upload an invoice or haven’t taken the workshop yet) that can delay processing. For certain rebates like inspections and pumping we sometimes are waiting for your service provider to upload their report into the Health Department’s database. This can take up to 30 days. Sometimes service providers are quick to upload them, and sometimes they take the full 30 days. If you are ever curious about the status of your application, please reach out.

If you lost your rebate check or it got damaged/destroyed, please contact us via phone or email and we will send you the necessary form to complete to have another check issued.

If you have a question, please email or call us!

Email: savvy.septic@snoco.org

Phone: (425) 388-3636