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Increase in online services

The Snohomish Health District now offers more services online than ever before. This makes it easier and faster for businesses that regularly work with the District to submit permits, designs, payments and more.

The majority of our online visits are related to food, such as permit renewals for restaurants.

We also now process more submissions for septic designs and permits through our Envision Connect Online (ECO) system than in-person.

There are online options for ordering birth or death certificates, as well. Birth Certificates is the most viewed page on our website.

reason for online visit graph

Faster response times

From 2018 to 2019, the District reduced the average number of days to process refunds for Environmental Health and Vital Records service fees from 26 days to 18 days.

Average amount of days to process refund

Chart showing decrease in days to process refund

Customer Satisfaction

Though use of online services is increasing, customer satisfaction remains high for in-person services at the Snohomish Health District. 

Nearly every client who visited in person and filled out a comment card since November 2018 rated our staff and the service they provided as "Very Good." Online, there was more variation in how customers scored their experience.

Customer service comments on a card

Customer Satisfaction ratings

in person customer service rating
online customer satisfaction

Online Learning Options

In February 2019, the Child Care Health Outreach Program began offering online classes. Previously, only one class could be offered each month. Online learning allows easier access to STARS-credit courses required for child care workers.

Nearly 1,100 courses have been completed through the new system.

Online Child Care Classes

Chart showing number of classes and learners in online child care learning system